ITIL/ITSM processes – where is the customer?
Yes, the ITIL/ITSM processes are convenient and yes, they surely are useful when operating an IT business as a service provider. But, where is the customer in these processes..? We [...]
8 factors to consider when defining a suitable Business Service
When working as a Senior Adviser in Service Management there is one question coming back from my customers over and over again: What is a good Business Service? How dowe [...]
Service Models – What is it and do we need them?
One truth in Service Management that I have found during 20 years of service delivery is that there often is a lack of good, efficient and implemented Service Models for [...]
Highly specialized professional services often end up in the delivery of a product
Even if the characteristics in a service are very different compared to a product the buying of the first often ends up in the final delivery of the other. When [...]
Global Megatrends moves us towards a more service-oriented society
The byBrick Management analysis of several global megatrends shows that our society is moving rapidly into a service dominated economy. The need for more services as well as different kind [...]
